Great Massage, Great Customer Service!

Great place!
May 27, 2017
Pregnancy Massage
May 27, 2017

Great Massage, Great Customer Service!

I booked a 60 minute massage and mini facial for myself and a good friend for her bachelorette. I had a gift certificate and had never been to Sand Dollar, so I was a little nervous about the whole thing. However, I need not have worried a bit! First of all, I called the spa day of and left a message asking for them to help us with the surprise for my friend. (we wanted her to think all 5 of us were staying there, when really 3 of us were leaving to set up a scavenger hunt for her). Matt called me back and left a message within the hour, stating he understood my request and that it would be no problem. Sure enough, when we got there he helped us play it off! Even made it seem that all 5 of us needed to fill in “check in” forms. It was great and she totally bought it! Then, my massage with Matt was great. Just the right pressure without me even saying anything, and he was very professional and talented. When I came out of my massage and met my friend who was done with hers, Matt and Karen chatted with us for a few minutes, asked about her wedding, and even helped us start her scavenger hunt by giving the bachelorette her first clue. They were so great – and so very nice! I asked my friend how her massage with Karen was and she pretty much raved about it the rest of the day. My friend had also had her hair and makeup done before her massage/facial (which I wasn’t aware of until she had already done it!), so she told me that without her even saying anything about it, Karen asked her about it and adjusted the massage/facial so that it wouldn’t mess anything up. I am so grateful for Matt and Karen for being a great part of my friend’s bachelorette weekend! I will definitely be back!